1. kapsam

This Warranty Policy applies to LED display products (“Products”) purchased directly from Shenzhen DOIT VISION Co., Ltd (“DOIT VISION”) ve söz konusu sipariş için belirtilen garanti süresi içinde.

Products purchased from unauthorized resellers, grey-market channels, or third parties without DOIT VISION confirmation are değil covered under this policy — except that we still provide free online technical guidance for DOIT VISION–manufactured hardware when we can identify the product.

2. Kapsama süresi

Standard warranty is 2 years from shipment unless the Proforma Invoice (PI) or the applicable product page states otherwise.

Selected series (for example certain rental or project configurations) may offer longer coverage — Belirtildiği takdirde 5 yıla kadar PI, sözleşme veya ürün dokümanında yazılı olarak belirtilmelidir.

Warranty start date is the shipment date on DOIT VISION shipping documents, unless the PI defines a different start (for example arrival or commissioning date for a named project).

Always check your PI. If the website and the PI disagree on warranty length, the PI controls.

Series-specific terms. Standard cover is 2 years on Matrix 500, Lite, Flex, COB Pro, COB Beta, COB Poster, MIP, Block, Brick, Square 960, Square 1000, FO, LED Film and LED posters. X-1000 carries 3 years. Holographic carries 1 year. Extended cover to 3 or 5 years is available on selected series — for example COB Poster at 5–10% additional cost — when stated on the PI.

3. Neler kapsanıyor?

Subject to this policy, DOIT VISION will repair or replace Products (or defective parts) that fail due to defects in materials or workmanship under normal use, when installed and operated according to the product manual and our written instructions.

Coverage typically includes LED modules/cabinets and DOIT VISION–supplied control hardware that form part of the original delivery, as listed on the packing list / PI.

4. Garanti kapsamını geçersiz kılan durumlar / istisnalar

Garanti, aşağıdakilerden kaynaklanan hasar veya arızaları kapsamaz:

1. Yanlış kurulum, yanlış kullanım, ihmal, kötüye kullanım, kaza veya kullanım kılavuzuna aykırı çalıştırma
2. Elektrik dalgalanmaları, yanlış güç kaynağı, yıldırım, yangın, sel veya diğer mücbir sebep olayları
3. Repair, modification, or servicing by anyone other than DOIT VISION or a service party we authorize in writing
4. Performansı, güvenliği veya güvenilirliği etkileyen üçüncü taraf aksesuarlar.
5. Normal aging — including gradual brightness loss and color shift consistent with LED technology over time — or lack of reasonable maintenance
6. Consumables and cabling unless expressly included in writing (connectors, network/fiber cables, power cords, signal cables, aviation plugs, and similar wire goods)
7. İşlevi etkilemeyen kozmetik sorunlar
8. Süresi dolmuş garanti süresi

5. Nasıl talepte bulunulur?

6. Onarım lojistiği

Fabrikaya geri gönderilerek tamir edilmesi

Garanti kapsamındaki üretim hataları için:

• The customer typically bears freight, insurance, duties, and customs clearance for shipping the defective unit or parts için fabrika
• Onarım veya değiştirme işleminden sonra, DOIT VISION şunları sağlar: tek yönlü outbound freight back to the customer (standard shipping method we select unless otherwise agreed)
• Tariffs and import formalities on the return leg remain the customer’s responsibility unless the PI states otherwise

Parça değişimi

Where practical, we may ship spare modules or parts instead of requiring a full cabinet return. Spares ratios and standby parts for large projects should be agreed on the PI (commonly planned as a percentage of screen area).

7. Yedek Parçalar ve Sarf Malzemeleri

Warranty repair does not by itself create an obligation to stock local inventory. For touring rental fleets and large fixed installs, we recommend agreeing spare modules from the same LED bin / batch at order time.

4. Bölümde listelenen sarf malzemeleri, proje kılavuzunda açıkça belirtilmedikçe kapsam dışındadır.

8. Çevrimiçi teknik destek

DOIT VISION provides free online technical support for products we manufacture — including configuration of common control systems we support, basic troubleshooting, and guidance on module replacement — whether or not the unit was purchased directly from us, when we can verify it is our product.

Support does not extend to unpaid on-site labor, third-party structure design, or content creation unless separately contracted.

9. Bölgesel hizmet (Amerika Birleşik Devletleri)

Amerika Birleşik Devletleri'nde yerel koordinasyon gerektiren projeler için lütfen ABD temsilciliğimizle iletişime geçin:

• DOIT VİZYONU ABD Temsilcilik Ofisi - /biz/
• Garanti talepleri hala e-posta yoluyla başlatılıyor. info@doitvision.com so Shenzhen engineering and factory records stay aligned

The US office is a representative presence for coordination and field support pathways — not a separate manufacturer warranty issuer unless your PI names a different contracting entity.

10. Kişisel Bilgiler / Sözleşme ile İlişkisi

This page is the general warranty policy for website readers. Your order may include project-specific warranty language, extended years, on-site clauses, or spare-parts commitments. If this page conflicts with your signed PI or sales contract, the signed document controls.

Ayrıca bakınız Kullanım Koşulları (web sitesi kullanımı) ve Gizlilik Politikası (Talepler için veri işleme).

11. Geçerli yasa

Unless your PI or sales contract states otherwise, warranty disputes related to Products supplied by Shenzhen DOIT VISION Co., Ltd are governed by the laws of the People’s Republic of China, and shall be submitted to the competent courts in Shenzhen, People’s Republic of China.

İletişim

• Garanti talepleri ve teknik destek: info@doitvision.com
• Genel merkez: 1110, Jingting Binası, Huaxia Yolu, Guangming Bölgesi, Shenzhen, Çin
• ABD koordinasyonu: /biz/